Dog Wipes – Hypoallergenic Pet Wipes for Paws, Body & Butt

At Pups Treasure, we proudly offer free worldwide shipping on all orders. Our goal is to deliver your dog products quickly, safely, and with no hidden fees so you and your furry friend can enjoy your purchase without worry.

1. Order Processing (Handling Time)

All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).

Once your order has been prepared and shipped, you will receive a confirmation email with your tracking information so you can follow your package during transit.

2. Shipping Time

After processing, standard delivery typically takes 6–8 business days, depending on your location.

Please note:

• Shipping times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
• Pups Treasure is not responsible for delivery issues caused by incorrect shipping information provided by customers. Please ensure your address details are correct at checkout.

3. Order Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing your order.

After 24 hours, cancellation requests may not be accepted because the order may already be in processing or shipped.

To request a cancellation, please email us at:

pupstreasures@gmail.com

4. Free Worldwide Shipping

We offer free standard shipping worldwide on all orders, no minimum purchase required.

If your country is not available at checkout, please contact our support team and we will do our best to assist you.

Email: pupstreasures@gmail.com

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your package and check the delivery status in real time.

6. Lost or Delayed Orders

If your order appears to be delayed or lost in transit, please contact us and our team will investigate the issue with the shipping carrier.

We are committed to helping resolve shipping issues as quickly as possible.

Email: pupstreasures@gmail.com

Need Help?

If you have any questions about shipping, delivery, or your order, please contact our support team:

📧 pupstreasures@gmail.com

Our team is always happy to help.

At Pups Treasure, we want you and your furry companion to be completely happy with your purchase. If for any reason you are not satisfied, we offer a simple and fair return and refund policy.

1. Return Window

You may request a return within 30 days of receiving your order.

To start a return or exchange, please contact our support team with your order number and reason for return.

Email: pupstreasures@gmail.com

2. Return Conditions

To qualify for a return, the item must meet the following conditions:

• The product must be unused and in its original condition
• All tags, labels, and packaging must be intact
• Items showing signs of use or damage may not be eligible for return

Pups Treasure reserves the right to refuse returns that do not meet these requirements.

3. Refunds & Exchanges

Once we receive and inspect the returned item, your refund or exchange will be processed within 3–5 business days.

• Refunds will be issued to the original payment method used during purchase
• Exchanges will be processed and shipped once the returned item is approved

You will receive an email confirmation once your refund or exchange has been completed.

4. Return Shipping Costs

• Customers are responsible for return shipping costs for standard returns (for example: wrong size, preference, or change of mind).
• We recommend using a trackable shipping service to ensure your return is safely delivered.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

In such cases, Pups Treasure will cover the return shipping cost and offer one of the following solutions:

• Full refund, or
• Free replacement or exchange

To process the request quickly, please include:

• Photos of the product
• A short description of the issue

Email: pupstreasures@gmail.com

Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Email: pupstreasures@gmail.com

We’re always happy to help and ensure you have the best shopping experience with Pups Treasure 🐾.