Shipping and Delivery Policy

Shipping & Delivery Policy – Pups Treasure

At Pups Treasure, we are committed to delivering your dog supplies and pet care products quickly, safely, and with complete transparency. To make your shopping experience even better, we proudly offer free worldwide shipping on all eligible orders — with no hidden fees.

1. Handling & Processing Time

All orders placed with Pups Treasure are processed within 2 to 3 business days (Monday through Friday, excluding public holidays). Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking details.

Please Note:
Orders that include customized or special-request items may require additional processing time of 6 to 8 business days.

2. Shipping Time

After your order has been processed and dispatched, standard delivery typically takes 6 to 8 business days, depending on your location.

Please keep in mind:

Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier-related delays.

Pups Treasure is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

3. Order Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing it. Cancellation requests received after this period may not be accepted, as the order may already be in processing or prepared for shipment.

4. Free Worldwide Shipping

We are pleased to offer free standard shipping worldwide on all orders, with no minimum purchase requirement. If your country does not appear as an available option during checkout, please contact us and our support team will be happy to assist you.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. This allows you to monitor the status of your shipment and follow its journey until delivery.

6. Lost or Delayed Orders

In the rare event that your order is significantly delayed or appears to be lost, please contact us at the email address below. We will work closely with our shipping partners to investigate and resolve the issue as quickly as possible.

Need Help?

If you have any questions or concerns regarding shipping, delivery, or your order status, please reach out to our customer support team: pupstreasures@gmail.com